Action • Make it easy for student members to join our community of graduate professionals. • Develop and build our data science capability. • Develop digital omnichannel interfaces for members and advisers. • Create efficient processes for innovation, employee balance and service efficiency. Action • Develop digitalised omnichannel service experiences for members and advisers. • Create efficient processes for innovation, employee balance and service efficiency. • Make the PPS Academy our “secret sauce”. • Embed our values. • Support a flexible culture, empowering and inspiring. Digitalisation Why is it important? Most professionals are technology-savvy but time-starved. That is why they demand efficient and intuitive digital services that they can access at their convenience. Culture Why is it important? An internal culture that drives results, learning and caring, is central to the PPS employee value proposition and ultimately drives the PPS MVP. Objectives To develop and deploy an omnichannel sales and service experience for PPS members. Focus To expand and enrich our digitalised omnichannel experience for members and advisers. Objectives To create a high-trust culture in which people feel empowered and are engaged. To inculcate a learning mindset that drives results while always caring about the member experience. Focus To sustain a rich and rewarding organisational culture. Strategic performance The key performance indicators (KPIs) for each strategic focus area are allocated to specific individuals. Scorecards for each area are submitted to the PPS Executive Committee (Exco) and the Board for review. 11 Strategy
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